SOBRE A LÓGICA DAS RELAÇÕES ENTRE TQM E INOVAÇÃO: INSIGHTS E PROPOSIÇÕES TEÓRICAS

Rodrigo Marques de Almeida Guerra, Cosmo Severiano Filho [In memoriam], Vilmar Antônio Gonçalves Tondolo

Resumo


O presente estudo tem o objetivo principal de compreender, por meio de uma revisão sistemática da literatura, a relação entre TQM e inovação, com o intuito de gerar insights e proposições teóricas. Para isso foram analisados 16 dos 20 principais artigos obtidos da base de dados Scopus por meio dos termos TQM e inovação, além de 23 publicações adicionais, obtidas de forma reversa daquelas revisadas, totalizando 39 textos. Os resultados da pesquisa sugerem que: TQM e inovação possuem diversos pontos convergentes; poucos estudos correlacionam o elemento trabalho em equipe aos cinco tipos de inovação; estudos anteriores associam melhoria contínua à inovação incremental; existem poucas evidências sobre a relação existente entre TQM e inovação radical.


Palavras-chave


TQM; Inovação; Tipos de Inovações.

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DOI: http://dx.doi.org/10.19177/reen.v8e320153-30

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