SOBRE A LÓGICA DAS RELAÇÕES ENTRE TQM E INOVAÇÃO: INSIGHTS E PROPOSIÇÕES TEÓRICAS
O presente estudo tem o objetivo principal de compreender, por meio de uma revisão sistemática da literatura, a relação entre TQM e inovação, com o intuito de gerar insights e proposições teóricas. Para isso foram analisados 16 dos 20 principais artigos obtidos da base de dados Scopus por meio dos termos TQM e inovação, além de 23 publicações adicionais, obtidas de forma reversa daquelas revisadas, totalizando 39 textos. Os resultados da pesquisa sugerem que: TQM e inovação possuem diversos pontos convergentes; poucos estudos correlacionam o elemento trabalho em equipe aos cinco tipos de inovação; estudos anteriores associam melhoria contínua à inovação incremental; existem poucas evidências sobre a relação existente entre TQM e inovação radical.
ABRUNHOSA, A.; MOURA SÁ, P. Are TQM principles supporting innovation in the Portuguese footwear industry? Technovation, v. 28, n. 4, p. 208-221, 2008.
AGARWAL, R.; GREEN, R.; BROWN, P. J.; RANDHAWA, K. Determinants of quality management practices: an empirical study of New Zealand manufacturing firms. International Journal of Production Economics, v. 142, n. 1, p. 130-145, 2013.
AHIRE, S. L.; RAVICHANDRAN, T. An innovation diffusion model of TQM implementation. IEEE Transactions on Engineering Management, v. 48, n. 4, p. 445-464, 2001.
ATUAHENE-GIMA, K. Market orientation and innovation. Journal of Business Research, v. 35, n. 2, p. 93-103, 1996.
BIEDENBACH, T.; MÜLLER, R. Absorptive, innovative and adaptive capabilities and their impact on project and project portfolio performance. International Journal of Project Management, v. 30, n. 5, p. 621-635, 2012.
BON, A. T.; MUSTAFA, E. M. A. Impact of Total Quality Management on innovation in service organizations: literature review and new conceptual framework. Procedia Engineering, v. 53, p. 516-529, 2013.
BUNNEY, H. S.; DALE, B. G. The implementation of quality management tools and techniques: A study. The TQM Magazine, v. 9, n. 3, 183-189, 1997.
CALVO-MORA, A.; PICÓN, A.; RUIZ, C.; CAUZO, L. The relationships between soft-hard TQM factors and key business results. International Journal of Operations & Production Management, v. 34, n. 1, p. 115-143, 2014.
COLURCIO, M. TQM: a knowledge enabler? The TQM Magazine, v. 21, n. 3, p. 236-248, 2009.
DAMANPOUR, F.; GOPALAKRISHNAN, S. Theories of organizational structure and innovation adoption: the role of environmental change. Journal of Engineering and Technology Management, v. 15, n. 1, p. 1-24, 1998.
DEMING, W. E. Qualidade: a revolução da administração. Rio de Janeiro: Saraiva, 1999.
DERBYSHIRE, J. The impact of ambidexterity on enterprise performance: Evidence from 15 countries and 14 sectors. Technovation, v. 34, n. 10, p. 574-581, 2014.
EHIGIE, B. O.; MCANDREW, E. B. Innovation, diffusion and adoption of quality management (TQM). Management Decision, v. 43, n. 6, p. 925-940, 2005.
FEIGENBAUM, A. V. Controle da qualidade total. 4 v. São Paulo: Makron Books, 1994.
FENG, J.; PRAJOGO, D. I.; TAN, K. C.; SOHAL, A. S. The impact of TQM practices on performance: a comparative study between Australian and Singaporean organizations. European Journal of Innovation Management, v. 9, n. 3, p. 269-278, 2006.
FLYNN, B. B.; SCHROEDER, R. G.; SAKAKIBARA, S. A framework for quality management research and an associated measurement instrument. Journal of Operations Management, v. 11, n. 4, p. 339-366, 1994.
FOTOPOULOS, C. B.; PSOMAS, E. L. The impact of "soft" and "hard" TQM elements on quality management results. International Journal of Quality & Reliability Management, v. 26, n. 2, p. 150-163, 2009.
HILL, F.; COLLINS, L. K. The roles of TQM and BPR in organisational change strategies: a case study investigation. International Journal of Quality & Realiability Management, v. 17, n. 6, p. 614-635, 2000.
HOANG, D. T.; IGEL, B.; LAOSIRIHONGTHONG, T. The impact of total quality management on innovation: Findings from a developing country. International Journal of Quality & Reliability Management, v. 23, n. 9, p. 1092-1117, 2006.
HUNG, R. Y. Y.; LIEN, B. Y.; YANG, B.; WU, C.; KUO, Y. Impact of TQM and organizational learning on innovation performance in the high-tech industry. International Business Review, v. 20, n. 2, p. 213-225, 2011.
JURAN, J. M. Juran na liderança pela qualidade. 2.ed. São Paulo: Pioneira, 1993.
KAYNAK, H. The relationship between total quality management practices and their effects on firm performance. Journal of Operations Management, v. 21, n. 4, p. 405-435, 2003.
KIM, D.; KUMAR, V.; KUMAR, U. Relationship between quality management pratices and innovation. Journal of Operations Management, v. 30, n. 4, p. 295-315, 2012.
KIM, W. C.; MARBOUGNE, R. Strategy, value innovation, and the knowledge economy. Sloan Management Review, v. 2, spring, p. 41-54, 1999.
LAGROSEN, Y.; LAGROSEN, S. The effects of quality management: a survey of Swedish quality professionals. International Journal of Operations & Production Management, v. 25, n. 10, p. 940-952, 2005.
LINDERMAN, K.; SCHROEDER, R. G.; ZAHEER, S.; LIEDTKE, C.; CHOO, A. S. Intergrating quality management practices with knowledge creation processes. Journal of Operations Management, v. 22, n. 6, p. 589-607, 2004.
MELE, C.; COLURCIO, M. The evolving path of TQM: towards business excellence and stakeholder value. International Journal of Quality & Reliability Management, v. 23, n. 5, p. 464-489, 2006.
MOLINA, L. M.; LLORÉNS-MONTES, J.; RUIZ-MORENO, A. Relationship between quality management practices and knowledge transfer. Journal of Operations Management, v. 25, n. 3, p. 682-701, 2007.
PEKOVIC, S.; GALIA, F. From quality to innovation: evidence from two french employer surveys. Technovation, v. 29, n. 12, p. 829-842, 2009.
PERDOMO-ORTIZ, J.; GONZÁLEZ-BENITO, J.; GALENDE, J. Total quality management as a forerunner of business innovation capability. Technovation, v. 26, n. 10, p. 1170-1185, 2006.
PINHO, J. C. TQM and performance in small medium enterprises: the mediating effect of customer orientation and innovation. International Journal of Quality & Reliability Management, v. 25, n. 3, p. 256-275, 2008.
POWELL, T. C. Strategic planning as competitive advantage. Strategic Management Journal, v. 13, p. 551-558, 1992.
POWELL, T. C. Total Quality Management as competitive advantage: a review and empirical study. Strategic Management Journal, v. 16, n. 1, p. 15-37, 1995.
PRAJOGO, D. I.; HONG, S. W. The effect of TQM on performance in R&D environments: A perspective from South Korean firms. Technovation, v. 28, n. 12, p. 855-863, 2008.
PRAJOGO, D. I.; SOHAL, A. S. The relationship between TQM practices, quality performance, and innovation performance: An empirical examination. Internacional Journal of Quality and Reliability Management, v. 20, n. 8, p. 901-918, 2003.
PRAJOGO, D. I.; SOHAL, A. S. The integration of TQM and technology/R&D management in determining quality and innovation performance. Omega, v. 34, n. 3, p. 296-312, 2006.
PRAJOGO, D. I.; SOHAL, A. S. TQM and innovation: a literature review and research framework. Technovation, v. 21, n. 9, p. 539-558, 2001.
PRAJOGO, D. I.; SOHAL, A. S. The multidimensionality of TQM practices in determining quality and innovation performance: an empirical examination. Technovation, v. 24, n. 6, p. 443-453, 2004.
ROWE, F. What literature review is not: diversity, boundaries and recommendations. European Journal of Information Systems, v. 23, n. 3, p. 241-253, 2014.
SADIKOGLU, E.; ZEHIR, C. Investigating the effects of innovation and employee performance on the relationship between total quality management practices and firm performance: An empirical study of Turkish firms. International Journal of Production Economics, v. 127, n. 1, p. 13-26, 2010.
SAMSON, D.; TERZIOVSKI, M. The relationship between total quality management practices and operational performance. Journal of Operations Management, v. 17, n. 4, p. 393-409, 1999.
SANTOS-VIJANDE, M. L.; ÁLVAREZ-GONZÁLEZ, L. Innovativeness and organizational innovation in total quality oriented firms: The moderating role of market turbulence. Technovation, v. 27, n. 9, p. 514-532, 2007.
SHAN, S.; ZHAO, Q.; HUA, F. Impact of quality management practies on the knowledge creation process: the chinese aviation firm perspective. Computers & Industrial Engineering, v. 64, n. 1, p. 211-223, 2013.
SHIBA, S.; GRAHAM, A.; WALDEN, D. TQM: quatro revoluções na Gestão da Qualidade. Porto Alegre: Artes Médicas, 1997.
SILA, I.; EBRAHIMPOUR, M. An investigation of the total quality management survey based research published between 1989 and 2000: a literature review. International Journal of Quality & Reliability Management, v. 19, n. 7, p. 902-970, 2002.
SINGH, P. J.; POWER, D.; CHUONG, S. C. A resource dependence theory perspective of ISO 9000 in managing organization environment. Journal of Operations Management, v. 29, n. 1-2, p. 49-64, 2011.
SINGH, P. J.; SMITH, A. F. R. Relationship between TQM and innovation: an empirical study. Journal of Manufacturing Technology Management, v. 15, n. 5, p. 394-401, 2004.
STUART, I.; MCCUTCHEON, D.; HANDFIELD, R.; MCLACHLIN, R.; SAMSON, D. Effective case research in operations management: a process perspective. Journal of Operations Management, v. 20, n. 5, p. 419-433, 2002.
TERZIOVSKI, M.; SAMSON, D. The link between total quality management practice and organisational performance. Internacional Journal of Quality and Reliability Management, v. 16, n. 3, p. 226-237, 1999.
TONDOLO, V. A. G.; BITENCOURT, C. C. Compreendendo as capacidades dinâmicas a partir de seus antecedentes, processos e resultados. Brazilian Business Review, v. 11, n. 5, p. 124-147, 2014.
UTTERBACK, J. M.; ABERNATHY, W. J. A dynamic model of process and product innovation. Omega - The International Journal of Management Science, v. 3, n. 6, p. 639-656, 1975.
VOUZAS, F.; PSYCHOGIOS, A. G. Assessing manager´s awareness of TQM. The TQM Magazine, v. 19, n. 1, p. 62-75, 2007.
WIND, J.; MAHAJAN, V. Issues and opportunities in new product development: an introduction to the special issue. Journal of Marketing Research, v. 34, n. 1, p. 1-12, 1997.
WOLFSWINKEL, J. F.; FURTMUELLER, E.; WILDEROM, C. P. M. Using grounded theory as a method for rigorously reviewing literature. European Journal of Information Systems, v. 22, n. 1, p. 45-55, 2013.
YOUNG, G. J.; CHARNS, M. P.; SHORTELL, S. M. Top manager and network effects on the adption of innovative management practices: a study of TQM in a public hospital system. Strategic Management Journal, v. 22, n. 10, p. 935-951, 2001.
ZEHIR, C.; ERTOSUN, Ö. G.; ZEHIR, S.; MÜCELDILLI, B. Total Quality Management practices effects on quality performance and innovative performance. Procedia - Social and Behavioral Sciences, v. 41, p. 273-280, 2012.
ZHOU, K. Z.; LI, C. How does strategic orientation matter in Chinese firms? Asia Pacific Journal of Management, v. 24, n. 4, p. 447-466, 2007.
Metrics powered by PLOS ALM
- Não há apontamentos.
R. eletr. estrat. neg.Universidade do Sul de Santa Catarina, Santa Catarina, ISSN 1984-3372